New CSEA online certificate program available for enhancing customer service

The NYS & CSEA Partnership for Education and Training (Partnership) is pleased to announce a new online blended learning certificate program for CSEA-represented New York State employees.
The Navigating Customer Service Challenges Certificate Program is an engaging four-week learning opportunity for employees who wish to enhance their customer service skills in an accelerated format and earn a certificate for that acquired knowledge.
It is a four-week (2 hours per week) blended learning program that helps employees acquire techniques and skills to more effectively handle difficult customers. Supervisory approval is required to participate in this program.
Application Period: May 4, 2018 – June 4, 2018
Certificate Duration: June 4, 2018 – June 29, 2018
For technical support and questions, contact the Partnership at: (518) 486-7814 or (800) 253-4332 or email